Case Study


Organisations as complex problems

It’s not breaking news that organisations are complex. Regardless of an organisation’s age or stage, whether a local business or multinational beast, in government, private or not for profit, it consists of many connected parts.


Front line government service

Radical changes in this front-line government service had created a climate of gossip, uncertainty, anger, resentment, frustration, and in some cases disdain. Previous attempts to shift staff culture had failed to address the complexities of change or ignite staff buy-in at the pace and scale needed for the new operations model.